If you produce your newsletter with MS Publisher and want it to go on your site as well (which is a good idea), do NOT send us your files in the Publisher format (with the pub extension). We do NOT accept such files. They are not intended as input for Websites.

MS Publisher is intended for the finishing off of texts for print publication, not for typing the original texts. It is best if you ALWAYS let your secretary type the newsletter text in Word, save it, then send us a copy in Word format and then continue to finish it off (create layout etc) in Publisher. This is better than typing the text in Publisher from scratch, as some schools seem to be doing. Publisher is not intended for such a purpose.

We try to work fairly fast, but work on your website can only completed in the best possible time if you check your email DAILY to look for messages and queries from us and reply speedily.

If we do not receive a reply to a query within a day or two, and ***IF***, as a result, our work on your website comes to a halt, your website has to go into a queue until the project that has taken its place is finished or has itself come to a halt and gone back in the queue. I.e. if you keep us waiting for seven days when two days would have been sufficient, this can (but does not always) set progress on your site back by as much as a month because another project will move into your slot in our work schedule.

Corrections and updates are typically needed in the list of staff and governors, in your diary or calendar, your newsletter, or your prospectus. Once we have created such object on your site (even during the testing phase), our estimate does not cover the cost of doing the whole thing again from scratch. Please make sure that your texts are correct when you submit them to us and that you do not duplicate our work. (Author's corrections are chargeable.)

If you have to make additions or corrections to any such documents because of change of circumstances, save yourself expenses by sending us a paper copy of the original and marking in red ink what is to be amended, to be deleted and where something is to be added.

Reason: The creation of good and professional websites is more complex than copying a Word file from one directory into another as happens in your office every day. We have to work meticulously on your documents, paragraph by paragraph, sometimes word by word, and cell by cell (in tables), format and code the text, to achieve the beautiful appearance they have on the websites we create. It is therefore much easier for us, to make a few corrections in a website document we have created (e.g. in a table or even a long running text), than process completely a revised document that you are sending us. We cannot 'simply bang it on your site'.

We have found that often it saves time to you and us if corrections are made by telephone. When you and we look at the same website it is easier for you to explain what changes are to be made where than to write down all your instructions. If we adopt this method, you phone us at the appointed hour, each partner looks at the website on his computer, we make the desired changes while you are still on the phone and you can check instantly whether they have been made as intended.

If this is paintings, drawings and art work, please scan them and send them in jpg format. We can of course do the scanning for you, at a charge.

If the work is computer art, send it in the original format, whatever this may be.

If the work is text (poetry, stories) send it without visual adornments, as plain text or in Word format. Try not to send us clip art, unless it is essential for you or the child that this is put on the web, in which case we will find a solution.

Borders created around a child's work in Word (quite desirable on paper) cannot easily be reproduced on the web, because Word is not used on the web. Just send us the plain text and we will display it in the most impressive way possible.

If on the other hand, the child's pride rests not only in the text but also in the borders and clip art etc which she/he has personally created, then, by all means send the Word file and we will link it to your site so that it can be seen exactly as it is. This is an inexpensive solution.

If at first you don't succeed, ... just ask